Description du poste
== For Dubai Resident only .You will be responsible for providing application deployment and remote or onsite technical support for clients who have critical response time requirements for their business systems.
• You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
• Setup, configure and maintain monitoring for the systems .
• Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
• Clear understanding of software development lifecycle methodologies and documentation standards
• Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
• Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
• Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
• Identify, troubleshoot and resolve hardware-, software- and network-related problems .
• Test configuration changes in a test environment prior to pushing into production
• Design and support application reports
• You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access or on site, and escalate problems when appropriate.
• Setup, configure and maintain monitoring for the systems .
• Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
• Clear understanding of software development lifecycle methodologies and documentation standards
• Effectively record and monitor progress of all issues raised, providing feedback to the business users as required
• Log / monitor the progress of schedule tasks activities such as backup plan, virus cleaning, operating system maintenance plans, operating system updates
• Analyze log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes, announce users from system failures and implements solutions; communicates with manager regarding unresolved problems. And proactively provide recommendation for improvements
• Identify, troubleshoot and resolve hardware-, software- and network-related problems .
• Test configuration changes in a test environment prior to pushing into production
• Design and support application reports
Compétences
• University degree in Software/Computer Engineering, Computer Sciences, or related field
• Minimum of 3 years’ experience in a software development context with minimum 3 year in a support role
• Experience in supporting and maintaining applications on web and database platforms
• Ability to read and understand job-related materials such as instructions, specifications, references and manuals .
• Ability to work with demanding users in a fast paced environment
• Strong critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal skills
• Strong understanding of change control processes, time management and attention to detail.
• Ability to manage time and work well under pressure
• Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
• Ability to work independently or as part of a team
• Flexibility to align work hours with business processes and after hours system.
• Minimum of 3 years’ experience in a software development context with minimum 3 year in a support role
• Experience in supporting and maintaining applications on web and database platforms
• Ability to read and understand job-related materials such as instructions, specifications, references and manuals .
• Ability to work with demanding users in a fast paced environment
• Strong critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal skills
• Strong understanding of change control processes, time management and attention to detail.
• Ability to manage time and work well under pressure
• Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues
• Ability to work independently or as part of a team
• Flexibility to align work hours with business processes and after hours system.
Détails du poste
- Lieu de travail
- Dubaï, Émirats Arabes Unis
- Domaine de la société
- Technologie de l'information
- Type de société
- Employeur (secteur privé)
- Fonction
- Technologie de l'Information
- Type d'emploi
- Travailleur Indépendant
- Salaire mensuel
- Non spécifié
- Nombre de postes à pourvoir
- Non spécifié
- Offre Réf.
- JB3851196
Candidat préféré
- Niveau de carrière
- Débutant
- Années d'expérience
- Min: 2 Max: 4
- Lieu de résidence
- Dubaï,Émirats Arabes Unis
- Diplôme
- Baccalauréat / Diplôme supérieur
- Âge
- Min: 24 Max: 40
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